Customer Service Policy - Port City Cycles
Customer Service Policy

Port City Cycles are committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2-5 business days to arrange an agreeable alternative item, a back order or a full refund.


RETURNS AND EXCHANGES: Port City Cycles will provide a refund or exchange on products where required by law. Change of mind returns are not available.